Distributors

Warranty Policy

Category Spare Parts Warranty Period Warranty Terms
Battery Battery Pack 3years/20k km
  1. 3 years or 20k km, whichever comes first.
  2. For performance or function quality problems not caused by external forces, warranty services shall be provided within the warranty period (except for damage caused by unauthorized disassembly, modification or other uses)
Motor Motor 3years/20k km
  1. The reducer needs regular maintenance
  2. The oil seal and sensor shall be guaranteed for 3 years
  3. For quality problems not caused by external forces such as phase loss, burning and demagnetization, warranty services shall be provided within the warranty period (except for damage caused by unauthorized disassembly, modification or other uses).
Electrical equipment Charger, ECU, VCU, DCDC 1year/10k km For performance or function quality problems not caused by external forces, warranty services shall be provided within the warranty period (except for the damaging caused by unauthorized disassembly, modification or other purposes)
Dashboard In case of non display, incomplete display and inaccurate word skipping, warranty shall be given (except for instrument scratch and damage caused by human factors)
Lights: headlight assembly, tail light, turn light If the lights cannot work normally due to the quality problem, warranty will be given (except for the damage caused by man-made modification of the line)
Switch: LH and RH handle switch, side stand sensor switch and brake switch The switch fails, the switch cannot be in place or reset; The button falls off and breaks due to quality problems; For internal short circuit, open circuit and poor contact, warranty shall be given (except for damage caused by man-made modification of the line)
Flasher, horn, speed regulating handle, battery charging interface and other electrical parts In case of performance failure or quality problem that cannot be repaired, warranty will be given (except for the damage caused by man-made modification of the line)
Bodywork Frame 2years/20k km For performance or function quality problems not caused by external forces, warranty services shall be provided within the warranty period (except for the damaging caused by unauthorized disassembly, modification or other purposes)
Steering handle In case of non display, incomplete display and inaccurate word skipping, warranty shall be given (except for instrument scratch and damage caused by human factors)
Wheel hub If the lights cannot work normally due to the quality problem, warranty will be given (except for the damage caused by man-made modification of the line)
Steering column The switch fails, the switch cannot be in place or reset; The button falls off and breaks due to quality problems; For internal short circuit, open circuit and poor contact, warranty shall be given (except for damage caused by man-made modification of the line)
Front / rear shock absorber In case of performance failure or quality problem that cannot be repaired, warranty will be given (except for the damage caused by man-made modification of the line)

Warranty exemption scope

  1. Based on the above table, if the time limit and scope of " warranty " are exceeded, the warranty period shall be deemed to be exceeded.
  2. It is caused by the user's failure to use, drive, maintain and adjust the product correctly according to the provisions of the product instructions.
  3. The products sold are damaged due to rain, ice and snow immersion, smoking, corrosion of drugs and chemicals, or the failure or damage of natural products.
  4. Failure or damage of the sold products caused by force majeure (including but not limited to earthquake, typhoon, fire, flood, social event, group event, violent crime, etc.).
  5. It does not carry out maintenance in the officially authorized service center, refits, decomposes, repairs or destroys the normal use state of the whole product and parts.
  6. The user uses non original accessories to cause parts damage or arbitrarily change the circuit and circuit configuration.
  7. Product failure or damage caused by collision, falling, overload, overspeed and other factors during driving.
  8. Sold at the disposal price and used by users for special purposes such as competition, test, rental and operation.
  9. Sensory phenomena that have no impact on the use function, and adverse phenomena caused by time change (such as natural fading of the surface of the protective layer of painted parts).
  10. Complimentary items are not covered by warranty.